How I aspire to help both patients and staff:
Share my research and knowledge in the following areas:
- Perception
- Prediction (Expectations)
- Approach/Avoid - Positive/Negative Experiences
- Stress
- Uncertainty
- Compassion/Empathy
- Energy
- Other Research
* Using the Four Smiley's from - HappyOrNot - SmileyAnswers to help healthcare facilities:
- Capture real-time feedback to make quick changes at pain points
- Make it simple and easy for patients and employees so there is more human engagement and less focus on data collecting
- Focus on the Positive to boost morale and culture
- Improve results and share this to all stakeholders
- Monitor and Manage multiple touchpoints at once
Quick Stats on HappyOrNot
- Recently passed 1 Billion Feedbacks
- Located in over 120 Countries
- Within over 600 Healthcare facilities
Other interests of mine:
Focusing on helping people outside of healthcare facilities to improve their individual health and well-being:
- Community
- Social Determinants of Health
- Mental Health
- Education
- Finding ways to help people approach one another
Connect with me if you would like to discuss any of the above.
SmileyAnswers - Sponsor of the Beryl Institute and Essential Hospitals