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Hi all! As a reminder, the PX Competencies can be found in this blog post that Fred created with us. https://theberylinstitute.org/product/px-competencies-making-experience-a-priority-the-va-way/ ------------------------------ Amy Kwiatkowski ...

​Hi Amanda, ​We don't currently use a separate document like this, but I'm curious about your intended workflow Specifically when in the care continuum you plan to introduce it. The question you used suggests administrative discharges. ​Since discharge ...

Hi Binny, In a previous role, we offered AIDET refreshers and observed teams in practice. We were never "secret shoppers." Staff knew why we were there and what we were observing. While there was always concern people might change their behavior, ...