Home

Latest Discussions

  • Posted in: General Discussion

    I would like to add a couple of comments as well regarding the phone surveys. I received one after a stay and the person talked so fast I could barely understand her. I had answered the phone in the car. Our patient experience department was actually ...

  • Posted in: Patient Advocacy

    Wanted to update this community about the new Patient Advocate Certification. The second testing period took place September 15-29th. After the scoring was complete, the Patient Advocate Certification Board was proud to report that an additional 188 ...

  • Posted in: Patient Advocacy

    ​​Good morning. I am wondering if any other health care systems utilize a multi-tiered review process for grievances. Currently our system has a three step process for review/appeals(s) of a grievance. Step 1: The initial complaint review is completed by ...

Most Active Members