Hi Martha, Our Patient Relations staff our rotating in the hospital while others are working from home. We have currently ceased visiting families, but have taken their feedback and provided support over the phone. ​Our call volumes have also decreased ...

Roseanna, Thank so much for sharing. I love your process and the fact that you are capturing data in the process. I will definitely garner some of your information as I move forward with completing my scripting.  In appreciation... ------------------------------ ...

Thanks for sharing, I am working on something similar. This will aide in pushing me forward.  In appreciation! ------------------------------ Novella Medlock Patient Relations/Customer Service Director CHRISTUS St. Michael Health System Texarkana TX ...