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  • Thank you to everyone who was able to attend the most recent Volunteer Professional Community Council meeting! If you were unable to make the meeting, or had to step away, the recording is attached. Updates from the Institute Lindsay gave ...

  • Posted in: General Discussion

    Hi Conny, I am the Patient Experience Liaison for my organization.  We are a 229 bed hospital.  I handle all of the grievances and concerns filed by patients or health plans.  I average around 40 grievances per quarter.  Concerns to not require me to ...

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    Trans Veterans Note

    Posted in: General Discussion

    Good Morning, A situation was brought to my attention where we have patients who are transitioning gender and staff has to "hunt" through the chart notes as their birth name is on the record. We are looking for an easy way to quickly identify the Veteran ...

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