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Thank you to everyone who was able to attend the most recent Volunteer Professional Community Council meeting! If you were unable to make the meeting, or had to step away, the recording is attached. Updates from the Institute Lindsay gave ...

Kelly,  We are not currently utilizing this, but I LOVE it! It makes my heart so happy ( and my eyes a little watery) to imagine a patient coming in and seeing a personal note during a trying time, especially if they may not have family/friends to visit ...

Our office follows a very similar process as Kayla's organization.  Regardless of the source (social media, mail, survey, phone, etc), the concerns filter through me (a department of one) and then I consult with the appropriate leadership and/or provider ...