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Hello everyone. I'm wondering if anyone has a decision tree or flow map that they would be willing to share. regarding de-escalation tech. We are updating our policy on how to handle difficult situations. Thanks Sue schampagne@northeastrehab.com ------------------------------ ...

Hi Lori -- I am new to this forum and to Patient Experience. I work as a QI Manager at Providence in Orange County, CA. We are seeing Patient Experience as metrics in our Quality contracts and working to build strategies around that. We participate ...

So nothing about this story will surprise any of you. JCo were here (or course!) and heard a Surgical Waiting Volunteer say to a patient's family "sit over there." and interpreted him as rude. I was out sick and no one who witnessed this incident thought ...