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  • Posted in: General Discussion

    Hello All!! I wanted to see if any of you send our Pre-Appointment Letters. These would be used for multiple things. It would serve as an appointment reminder, but would also include Surprise Billing information (If they have no insurance, or if insurance ...

  • Posted in: General Discussion

    Hi Kathleen, In our ED we have a packet available to give to patients and visitors. We created the packet and it's simply printed pages of the following: word search, crossword puzzle, sudoku, coloring pages. We also provide colored pencils (one-time ...

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    RE: Follow up calls

    Posted in: Patient Advocacy

    Hi Kellie, We used to call patient, but it became time/cost prohibitive. We now use SMS and email to reach discharged ED patients the next day to check on their wellbeing and uncover any service issues. The system we developed was referred to by the ...

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