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  • Posted in: General Discussion

    Hello everyone. I'm wondering if anyone has a decision tree or flow map that they would be willing to share. regarding de-escalation tech. We are updating our policy on how to handle difficult situations. Thanks Sue schampagne@northeastrehab.com ------------------------------ ...

  • Posted in: General Discussion

    Hi Lori -- I am new to this forum and to Patient Experience. I work as a QI Manager at Providence in Orange County, CA. We are seeing Patient Experience as metrics in our Quality contracts and working to build strategies around that. We participate ...

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    MOU with Departments

    So nothing about this story will surprise any of you. JCo were here (or course!) and heard a Surgical Waiting Volunteer say to a patient's family "sit over there." and interpreted him as rude. I was out sick and no one who witnessed this incident thought ...

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